Browse the Pelican Sands Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Reception hours are:
Mon-Fri 8:30-12:00, 1:00-4:30pm
Check in from 2pm (QLD), Check out is 9:30am.
A valid credit card/ID or $200.00 cash deposit is required when checking in, refundable on departure after inspection.
Yes, we leave your key in a safe at the front door. You may call earlier in the day for the code or get it from our after hours service on arrival.
We are happy to offer a late checkout (1pm) when possible, for a nominal fee of $50 Please inquire with reception.
A $300.00 deposit is required when booking is made.
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
We have wireless internet facilities you may utilise for a small fee.
Click onto FREEDOM WIFI on the settings on your phone and choose your options.
- Outdoor lap pool
- BBQ area
- Mini Gym
- Plunge Pool
- Games Room/Library
We have secure underground car parking – 1 space per unit
All linen and towels are provided, Mid stay Service with change of linen
The apartments are serviced weekly
General information about our location.
Surfers Paradise is about 35 minutes by car, 40 minutes by bus.
There are a variety of restaurants at Tugun Village all highly recommended. Also Tugun Surf Life Saving Club is great for a family night out or for a play on the pokies. We are also close to Twin Towns Services Club which has great food and entertainment. Currumbin RSL is a relaxing lunch or dinner venue.
There are bus stops north and south about 2 minutes walk.
Currumbin wildlife Sanctuary walking distance or 3 minute car drive or public transport.
All the theme parks are easily accessible by car and public transport.
Coolangatta is about a 5 to 10 minute bus ride.
Tugun shopping centre is about a ten minute walk. It has a supermarket, green grocer, post office, chemist, doctors surgery and a variety of coffee shops and restaurants.