Welcome to Pelican Sands Beach Resort, your holiday haven on the “Coast with the Most”.

Pelican Sands Beach Resort provides quality 3 1/2 Star family accommodation complimented by breathtaking beach views in every apartment. All our self contained, two bedroom, two bathroom apartments face the ocean. The sun-drenched sands of the Gold Coast are literally a dozen steps from our Tugun holiday accommodation.

Our Gold Coast family apartments also provide easy access to the cafes, restaurants, and public transport so you can enjoy this world famous tourist destination. After a day taking in the sights, sounds, and sensational experiences of the many Gold Coast attractions and tours, Pelican Sands provides the perfect atmosphere to unwind, sit on your beachfront balcony, or watch for whales in season. You might also enjoy a barbecue beside the large outdoor pool or get fit in the gym, sauna and spa and plunge pool.

Pelican Sands Beach Resort TUGUN, provides quality holiday apartments &amp; Family accommodation complimented by breathtaking beach views in every apartment.All units are 2 bedroom, 2 bathroom and face the ocean. The sun-drenched sands of the Gold Coast are literally a few steps from our accommodation.Pelican Sands Beach Resort is also easy access to the cafes, restaurants, and public transport so you can enjoy this world famous tourist destination. After a day taking in the sights, sounds, and sensational experiences of the many Gold Coast attractions and tours.Pelican Sands provides the perfect atmosphere to unwind, sit on your beachfront balcony, or watch for whales in season. You might also enjoy a barbecue beside the large outdoor pool or get fit in the gym, spa and plunge pool.Pelican Sands Apartments Feature:- Absolutely beachfront- FOXTEL, Hi speed unlimited Wi-Fi &amp; Flat screen TVs- Spacious, comfortable and tastefully decorated living- Fully self contained kitchen with dishwasher, microwave, oven and cooktop- Fully equipped laundry with washing machine dryer, iron and ironing boards- Linen Provided- Bathroom and ensuite

Pelican Sands Beach Resort

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).By signing this document, you agree that we may send promotional information about our services or affiliate partners. Should you not wish to receive theseemails, you may select “Unsubscribe” at the base of the emails.The type of information we may collect about you includes:Your nameAddressPhone NumberEmail AddressLocation DetailsWe will never collect sensitive information about you without your explicit consent.The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.The personal information which we hold will be held securely in accordance with our internal security policy and the law.If we intend to transfer your information outside the Australian Economic Area we will always obtain your consent first.We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.If you have any questions/comments about privacy, you should&nbsp;<a href="https://pelicansands.com.au/pelicans/contact-us/" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 174, 208);">contact us</a>.

RECEPTION HOURSMonday to Friday: 8:30am – 2:00pmSaturday: 8:30am – 10:30amSunday and Public Holidays: closedFor arrivals outside these hours, please telephone the resort prior to arrival to arrange after hours check in procedures. COVID Check inWe’re using the new Check In Qld app to help keep you COVID safe the next time you visit.All you need to do is:<ul><li>Visit&nbsp;<a href="https://www.covid19.qld.gov.au/check-in-qldd" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 174, 208);">www.covid19.qld.gov.au/check-in-qld</a>&nbsp;for links to download the app from Google Play or Apple App stores</li><li>Enter your details once when you first open the app</li><li>Open the app when you next visit us</li><li>Select ‘Check in Now’ and scan or enter our code</li></ul>Using this digital check in means your details will be stored securely by the Queensland Government for 56 days to assist with COVID-19 contact tracing (if needed). The Check In Qld app is safe, secure and private. CHECK IN &amp; CHECK OUTStandard Check In&nbsp;2:00pm (QLD)Standard Check Out 9:30amFor a guaranteed arrival prior to 1400hrs, a room must be reserved the previous night and therefore incurs an additional nights charge. If you plan to arrive outside of reception hours, please advise at the time of booking. A late check out (12pm) can be arranged at the Resort for a fee of $50 and will be subject to availability. PRICES AND CONDITIONSAll prices are in Australian Dollars and include GST. All prices do not include transport, or any items of a personal nature, meals, transfers, or existing or proposed taxes and government charges, unless otherwise indicated. Per night prices are to be used as an indication only and not as an extra night rate. The price of your holiday may change at any time up to 30 days before your arrival, if any new taxes or charges are introduced or if any existing taxes or charges are varied, even after you have paid all or part of your holiday. PAYMENT OPTIONSPayments accepted include direct bank transfer, credit cards (Visa, MasterCard &amp; AMEX),&nbsp;cash,&nbsp;EFPTOS.&nbsp;Prices quoted are in AUD and all payments must be made in AUD. A credit card surcharge fee will be charged when payments are made via all card payments. Balance of tariff will be collected from credit card provided, 30 days prior to arrival date, if not already paid. DEPOSIT POLICYA $300 deposit is required at the time of booking to secure a reservation. Payment can be made by Credit Card, bank transfer, cash or EFPTOS. Please note small surcharge of 1.4%&nbsp;applies to ALL card payments. A security deposit of $200 is required upon arrival for incidentals. This deposit is fully refundable upon check out and subject to damage inspection of the accommodation. AMENDMENTSOutside of 30 days&nbsp;prior to check-in, amendments are allowed (subject to availability). Any additional costs involved due to seasonality changes are to be paid by the guest upon confirmation of the amended booking. Amendments are not accepted within 30 days prior to check-in, nor after arrival. CANCELLATIONS &amp; NO SHOWSAll amendments or cancellations need to be advised&nbsp;in writing/email with receipt of acknowledgment. Cancellations more than 30 days prior to arrival will lose $50 administration fee. Cancellations less than 21 days&nbsp;prior to arrival will incur 100% of tariff. Cancellations/No show less than 24 hours prior to arrival will be charged 100% of tariff. There will be no refund for not utilizing the accommodation booked. No refund will be given once a guest has checked into a property or shortening of stay. CHILDREN PRICESChildren prices for accommodation only refer to children occupying the same room with at least 2 adults and using existing bedding. Additional charges will apply if extra beds are required including rollaway beds and / or sofa beds. Children up to 24months are free of charge using existing bedding. Cot charges are payable direct at a fee of $30 per stay. BONDSAll guests are to provide a credit card&nbsp;for a $200 security bond upon arrival to cover any incidental charges. Where a credit card is not available, a $200 cash deposit will be required. In addition, if requested, an acceptable form of photographic identification will be required upon check in. ROOM ALLOCATIONWhile we attempt to satisfy all requests, we are unable to guarantee any such requests. Upon check-in you will be allocated the most appropriate apartment available. As requests are over and above the agreed standard room, compensation will not be forthcoming if these requests are not met.In the event of a situation whereby Pelican Sands cannot provide accommodation as previously confirmed, for whatever reason, Pelican Sands will undertake to relocate clients into an alternative property of equal or better grading at no expense to the client. Should there not be a resort of equal or better grading in the vicinity of the original booking, Pelican Sands may be required to provide you with a resort of a lesser grading. If this is the case, any reduction in costs will be refunded. The alternatives offered are at Pelican Sands discretion. Should you wish to choose a property of a standard other than that offered under this condition then you will be required to pay any difference. TRAVEL INSURANCEWe strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses. GENERALAll clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested. The person who has made a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.Accommodation facilities listed may not apply to all room types. Wi-FiWe have free Wi-Fi available. COMPLAINTSIn the case of any problem or complaint, it is imperative that you inform the property manager immediately in order for the property to endeavour to rectify the situation as quickly and efficiently as possible. If you do not do so, it may hinder the ability of the property to resolve your concerns and to ensure your stay is exactly to your liking. All complaints should be sent to Pelican Sands within 14 days of departure or may be deemed invalid. Written complaints will be responded to within 5 to 7 working days of receipt. RESPONSIBILITYPelican Sands will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.Whilst care is taken to ensure that the description of facilities and services of Pelican Sands is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. Pelican Sands cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.

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